Hand Crafted Jewellery - Just for you! terms

Hand Crafted Jewellery - Just for you! takes great pride in the quality of their unique costume jewellery pieces. As a result we strive to satisfy every customer with the best possible products, presentation and service.

Representation

Hand Crafted Jewellery - Just for you! appreciates the disappointment a customer feels when an item does not live up to their expectations. As a result we will make every effort to represent all aspects of our products in various photographs, measurements and details which you should read before purchasing.

By purchasing a product from this online shop you will be deemed to have read the product descriptions and to have agreed to be bound by these terms and conditions.

Images displayed on this web site are as accurate as possible - having been taken of actual products produced by Hand Crafted Jewellery - Just for you! However, please be aware that colour renditions may vary from one monitor to another and from one browser to another. We cannot, therefore, guarantee that the colour of any piece will match exactly the colour displayed on your monitor.

Guarantee

All pieces are made strong enough to be wearable and if treated appropriately will last for a very long time. Please read the care instructions on this site for details on how to look after your jewellery items.

We guarantee the workmanship of all our products. In the unlikely event that a product proves defective as a result of our workmanship then we will offer:

Exceptions

Please note that skin reactions do not constitute faulty workmanship.

Refunds

The following items are generally non-cancellable and non-refundable:

If you are unhappy with the products you have ordered from us, where possible, we will offer to make good your order so that you are completely satisfied with your purchase, even if it is faulty, BEFORE a refund or exchange will be offered.

Delivery

Delivery methods

We despatch all our orders through our local Post Office - we support our local community shops. We cannot be held responsible if the Royal mail do not perform as they claim on their web site - this is outside of our control. We use the following services normally - if you require a delivery service that is not listed below, please contact us and we will provide you with a quotation.

For more information on these services, please visit the Royal Mail web site.

Despatch

We will endeavour to despatch your order as quickly as possible. We envisage that orders will be despatched within two working days (Monday to Friday) of receipt for products in stock. Where products have to be ordered in especially to fuilfill your order, or restocked, we will endeavour to despatch your order within two days of the receipt of the products. Were we are commissioned to create a product to your design/requirements we will agree a delivery schedule with you when the order is placed.

We will always obtain proof of postage when your order is despatched.

All deliveries will required to be signed for upon delivery.

At our discretion, we may split your order in to two or more deliveries so that the bulk of your order is not held up by an out-of-stock product.

Please do understand that at busy times of the year, despite our best efforts, we may not be able to meet our anticipated 'two day' despatch. Please allow up to 28 days for delivery of your goods.

Hand Crafted Jewellery - Just for you! cannot be held responsible if the postal service used loses, damages, or delays the delivery of your order. All disputes should be taken up with the postal service used.

Un-delivered items

We will not take responsibility if parcels are returned for any reason. If orders are returned, the purchaser will be advised by email and the package held until payment is received for additional postage charges, before re-sending.

Deliveries outside of the UK

We are happy to deliver our creations to addresses outside of the UK. However, please contact us before ordering so that we can provide you with a quotation for delivery charges.

Returns

If you are not satisfied and would like to return an item, we are happy to offer an exchange or refund for returned goods subject to the following terms:

Damaged items

Due to the delicate nature of our handcrafted jewellery, we will not be responsible for repairing items that have not been treated appropriately. Please ensure that you refer to the Care Instructions upon receiving your jewellery.

If you have purchased one of our creations that has broken, we offer a service to fix your jewellery at a small charge plus postage. However, due to the fact that all of our pieces are unique and the nature of natural and glass materials some damaged components may be difficult to match!

Exchanges will be delivered to you within 28 days of receipt of the returned goods, conditional upon stock availability, subject to the costs of return postage is at the customer's expense, unless agreed in writting by us.